PURE AIR, ZERO CONFUSION
Product Info
1. What is a herbal diffuser pen?
PuffiAir is a nicotine-free portable aromatherapy diffuser designed to provide a gentle, plant-based aromatic experience for your everyday lifestyle.
2. What is an aroma inhaler?
A smokeless, portable aroma inhaler made with plant-based ingredients. It offers a simple way to enjoy botanical aromas without smoke, burning, or visible vapor.
3. How is a herbal diffuser pen different from a vape?
Herbal Diffuser Pen: Made with plant-based extracts and contains no nicotine, tobacco, THC, or CBD. It does not involve combustion.
Vape: Typically uses an electronic heating system to create inhalable vapor, which may contain nicotine or THC.
4. What's inside a PuffiAir herbal diffuser pen?
Each PuffiAir pen contains plant-based ingredients and is free from nicotine and tobacco.
See our full ingredients list for the exact breakdown by scent.
Safety & Health
1. Is PuffiAir herbal diffuser pen safe to use? How does it work?
PuffiAir contains no nicotine or tobacco. It is made with plant-based ingredients, and certain formulas contain vegetable glycerin.
The diffuser delivers a botanical aromatic experience without combustion or battery-powered heating. Depending on the product series, aromatic vapor may be produced during use.
PuffiAir is designed for nicotine-free everyday aroma enjoyment. Please review the ingredient information before use, especially if you have known sensitivities or allergies.
2. Is PuffiAir suitable for people who are pregnant?
PuffiAir contains no medications or prohibited substances. However, to avoid potential sensitivity, allergic reactions, or other adverse effects to certain ingredients, we do not recommend using PuffiAir during pregnancy.
3. Is there an age restriction?
PuffiAir is not intended for minors. Although PuffiAir contains no nicotine or tobacco, we do not wish to encourage the hand-to-mouth habit that may lead to unhealthy behaviors such as vaping.
4. Does an aroma inhaler produce smoke or vapor?
No. PuffiAir's Smokeless Inhaler series provides botanical aromas without producing smoke or visible vapor.
Please note that PuffiAir's Diffuser series will produce vapor during use. Neither series produces smoke through combustion.
5. Will PuffiAir help with nicotine cravings?
Many customers choose PuffiAir as a nicotine-free way to enjoy a familiar hand-to-mouth routine.
However, PuffiAir is not a smoking cessation treatment and has not been established to relieve nicotine cravings.
6. Will this help with COPD or other respiratory conditions?
No. PuffiAir does not contain any medicinal ingredients and is not intended to treat any disease, including COPD, asthma, or other respiratory conditions.
If you have any existing health conditions, we recommend consulting a doctor before using PuffiAir.
Usage & How It Works
1. How to use a diffuser pen?
Step 1: Remove the silicone plug and attach the mouthpiece.
Step 2: Place the mouthpiece between your lips and inhale gently.
Step 3: Exhale through your mouth or nose and enjoy the aroma.
Repeat as desired. Each diffuser provides up to 600 uses, depending on the product.
No buttons, charging, or electronic setup are needed before use.
If the mouthpiece is accidentally lost, the product can still be used normally. The mouthpiece is only an accessory and does not affect the normal operation of the product.
Want to see how it works? Watch our TikTok for a guide.
2. How do I know when the diffuser is empty? Does it need to be charged?
When the aroma becomes noticeably weaker or is no longer detectable during normal use, the diffuser may be nearing the end of its lifespan.
PuffiAir diffusers are not rechargeable and do not require batteries or electronic charging.
3. How do I use an aroma inhaler?
Simply place the inhaler near your lips and take a gentle breath through it. Exhale naturally and repeat as desired.
Shipping & Orders
1. Which PuffiAir diffuser is right for me?
New to PuffiAir? Our Diffuser Guide can help you explore the different options and find the one that fits your preferences.
2. How long does shipping take?
Orders within the United States are typically delivered within 3–8 business days after shipment.
International orders are typically delivered within 1–3 weeks after shipment.
Please refer to our Shipping Policy for more details.
3. Do you offer worldwide shipping?
Yes, we offer worldwide shipping.
Please note that customers are responsible for any customs clearance procedures, duties, taxes, fees, or import charges that may apply in their country or region, and for complying with all applicable local laws and regulations.
We offer free worldwide shipping on orders over $50 USD.
4. How can I track my order?
Once your order has been shipped, a tracking number will be sent to the email address provided at checkout.
Please allow some time for the carrier to scan the package and update tracking information.
You can track your order via Track Your Order, your local postal service website, or global tracking platforms such as 17TRACK.
If you are unable to track your order on any of the above platforms, or if you have any questions, please contact us at info@puffiair.com.
5. What should I do if I didn’t receive my order confirmation email?
Please check your spam or junk folder first and make sure your mailbox is not full.
If you still cannot find the email, please verify that the email address entered during checkout is correct. You may also email us at info@puffiair.com with the name and email address used for your order, and we will be happy to assist you.
Returns & Support
1. Can I return my order?
We accept returns within 14 days after delivery for products that are unopened, unused, and remain in their original sealed packaging.
Please refer to our Returns & Refunds Policy for detailed return instructions.
2. How long does it take to receive a reply after contacting customer support?
Our customer support team processes inquiries in the order they are received during business days and typically responds within 1–3 business days.
If you have not received a reply, please check your spam or junk folder and make sure your mailbox is not full to ensure that you can receive new emails.
3. Can I unsubscribe at any time? Do you offer any paid subscriptions?
We offer free marketing email subscriptions. You may unsubscribe at any time by clicking the unsubscribe link at the bottom of our emails.
If you continue to receive emails after unsubscribing, please contact us at info@puffiair.com for assistance.
We currently do not offer any paid subscription services. All purchases made on our website are one-time purchases, with no automatic renewals or recurring charges.