Contact Us

If you experience any issues while using PuffiAir products, tracking your order, requesting a return/refund, or need help with any other service-related matter, please feel free to contact us anytime at info@puffiair.com.

Our customer support team handles emails on business days and typically replies within 1–3 business days. During periods of high inquiry volume, responses may take a little longer. Thank you for your understanding.

To help us assist you more efficiently, please include your order number in your email and briefly describe the issue you are experiencing. If necessary, please also provide relevant photos or videos.

If you do not receive a response within the estimated timeframe, please check your spam or junk folder and make sure your email account can receive new messages. We prioritize email inquiries; however, if your email is temporarily unavailable, you may also contact us via the Instagram account shown in the footer of our website.

For business collaborations or influencer collaboration opportunities, please contact us at info@puffiair.com.